Support
Enterprise-grade support for maritime intelligence teams. Our specialists are available around the clock to keep your operations running smoothly.
Live Chat
Connect with a support engineer directly from your dashboard. Available 24/7 for Enterprise tier clients.
Documentation
Comprehensive API references, integration guides, and platform tutorials for your technical team.
Priority Phone
Dedicated phone line for critical incidents. Enterprise clients receive a named account manager.
Support Tiers
All Selmorth AI subscriptions include platform support. Response times vary by tier:
- Professional: Email support with 24-hour response during business days
- Enterprise: 24/7 priority support with 4-hour response SLA for critical issues
- Strategic: Dedicated account team, quarterly business reviews, and custom integration support
System Status
Monitor real-time platform availability and scheduled maintenance at status.selmorth-ai.com. Subscribe to incident notifications to stay informed of any service disruptions.
Need help with the platform?
Fill out the form and our support team will respond according to your subscription tier. For critical incidents affecting live operations, Enterprise clients should use the priority phone line.